At Kasa, we are obsessed with delivering a seamless guest experience from booking to checkout. We are committed to continuous improvement and innovation, providing services that meet the evolving needs of today’s hospitality industry. In that vein, we are excited to introduce Apple Pay and Google Pay to the checkout process on our direct booking channel, Kasa.com. This addition provides a significant boost in mobile booking conversion rates, improves the checkout experience for guests and generates more revenue for our partners.
Kasa pairs investment in technology with a passion for hospitality to elevate the quality of our guests’ stays. We seek to provide independently-minded guests with a better way to travel. This includes an easy booking experience to find and secure the right Kasa for their stay.
Our seamless digital check-in eliminates the need to wait at the front desk or meet a host for a key. Meanwhile, our virtual front desk gives guests full command of their hospitality experience. Together, these two innovative features deliver a new standard for convenience and comfort. The integration of Apple Pay and Google Pay as payment options during checkout further streamlines the guest experience, allowing guests to complete their booking with a tap of their phone. This contrasts with the cumbersome reservation process of legacy hospitality operators or many of Kasa’s direct competitors.
At Kasa, we understand the needs of the modern traveler. Over 90% of surveyed former guests expressed an overwhelming preference for Apple Pay and Google Pay and 60% of our guests book using their mobile devices. Integrating these options is an important way to meet their needs.
Since adding Apple Pay and Google Pay, we’ve already seen a 15% increase in checkout conversion, generating more direct revenue and increasing the value of partnering with Kasa for property owners. In the same test, over 1 in 8 users visiting on iPhones selected Apple Pay to checkout.
The introduction of Apple Pay and Google Pay to our checkout on Kasa.com joins other recent enhancements like the introduction of rate codes to Kasa.com and our improved telephony system. Looking ahead, we are exploring new forms of payment, including ACH and Buy Now Pay Later options (via Klarna and Affirm), to expand guest choice even further. In the meantime, book your next stay with Kasa and enjoy checking out with Apple Pay or Google Pay, or learn how Kasa can unleash the potential of your hotel or your multifamily property.